Dubai, Hyatt Guest Services Training

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1. Quality of service is very poor. It's not up to the sop standard.. !!!!!!!
2. why is it important to have a well mannered guest and as a sever?
3. I'm not partial of the shorts especially since most hotels in warmer zones are air-conditioned. Plus their name tags are on the wrong side. And the bell man with the glasses does not have a t-shirt on.His shirt dips down uncomfortably low. Plus the gold chain is too much about him.
4. Yes Hyatt
5. so where is the answer? or is just that blank screen what all hotels do when people have a problem?
6. Here's the best advice you will get:  Choose another career path!
   
   I chose Hotel Management as my major and it was the biggest mistake of my life.  It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM. 
   
   Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so.  The new owners will have their own management company, who will hire their own GM.   The new GM will bring his own director of sales and perhaps a few other managers.  This makes it difficult to get promoted and turnover VERY prevalent.  When you get laid off you have to find work in another state.
   
   Furthermore, your education is WORTHLESS.  It would have been much more beneficial to work the four years instead of obtaining the four year degree.   You obtain no skill from college.
   
   Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile: 
   
   Pay is terrible for entry level employees and first line managers. 
   
   Working nights and 99% of weekends in my case.  It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.
   
   Get used to working 3-11PM one night and 7AM - 3PM the next day.
   
   It is not uncommon to get called into work on your days off when people call off.
   
   Forget about holidays off.  In my year and a half working in the industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure.  To be fair, I did get one Easter off.
   
   Not having two consecutive days off was the norm for me.
   
   Customers abuse you.  Getting yelled at was anything but uncommon.
   
   If customers don't like you, they can report their experience on travel sites.  This didn't happen to me but it did to a couple of my coworkers.
   
   Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.
7. WHERE IS MY REFRIGERATOR LOL
8. Just Black out for 10 seconds and run away precisEly as in this video.
9. 1st prob: apologise + upgrade to the better room with the fridge + in bad case - add a plate of fruits or a glass of wine
   2nd prob: apologise + immediatelly call a taxi
   3rd: apologise + call the f&b manager + in the meantime make suitable preparations + in the worst case - offer this lunch/dinner for free
   4th: that isn't a problem, I woud do nothing
   5th: if everytime she checks in the hotel and everytime everything's ok but now she plays dumb (feeling the charges for internet are 
   not necesary" O_o), offer an apology and immediately call a manager
10. Where is the follow up video?
11. I start work in a Hotel tomorrow as a customer service agent. F@#$ me!
12. 4:45 He should hand the key card into the guest’s hands not just put it on the counter! I would get the fridge myself, same with the car, ask the lady and the gentleman to another table and give her a glass of wine on the house. Plus get her order in and go to the kitchen to make sure that is done the first. Laptop charges might be internet charges and has nothing to do with phone charges. You could take off the charges, ask a manager. These things are cheaper than getting new Guests.
13. Wow This is nice Video. for my i just teach it for in my shcool my shcool is accommodation Hotel. 
14. what would you ,? what whould you do? .....what would i do so,? ridiculous !!! r u posting this video to confse people or making some advertising to make us that only your hotel has the answers;;;or you have some training sessions you want people to pay for..Ithink before yo get started with your job as a guest service agent they have to give you an efficient training to do yor job well otherwise they not professional and they will go out of their business..
15. this stuff seems basic, but you'd be surprised how unmotivated people become without training and coaching, I worked at barnes and Noble which is obviously going out of business and the lack of interest in team work and some of these basic things was ridiculous. 
16. bartender looks like a rapist 4:30
17. where is this Hyatt? 
18. once upon a time there was a guy asking for a fridge..... The End :D 
19. Yes .. Me too